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OuterInner's Tips To Avoiding Order Delays This Chinese New Year

Avoid The Jams And Get Your OuterInner Order ASAP This Chinese New Year

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Chinese new year is nearly here and this time of year can lead to some delays as everyone in China and Hong Kong take at least a week off. Chinese new year (CNY) is the Asian equivalent of Christmas and for many workers the only chance they have to see their family in their hometown every year. This means that our dressmaker won't be working and many postal service staff will also be off work too. This year Chinese new year is January 22nd to 28th 2012 although many employees work longer before and after to have a longer holiday.  

How Do I Get My Order With A Minimum Of Delay?

OuterInner.com can help to eliminate delays if we're able to schedule orders coming in very strictly. In this way we can prioritize orders that are needed sooner and so if you tell us the date that you need your order by we can plan them and make sure that when they can be made, those that are needed soonest are at the head of the queue. So, don't forget:

Tell us the date that you need your order by so we can get it to you on time!

You will need to add this in the special instruction box at checkout.  

OuterInner's Chinese New Year Advice In Detail

Please kindly note that our purchasing department will be on holiday from Jan 16 -30. Thus, the delivery time of your order may get delayed and here is our schedule for Order Delivery Time.
  1. For orders that need to be made from scratch (orders of any occasions dresses EXCEPT "Quick Delivery" dresses).
A. If the order is placed & paid BEFORE JAN 8, it won't be delayed and you can expect to receive it in our normal delivery time, which is around 3 weeks plus international shipping time. B. If your order is placed & paid BETWEEN JAN 9-16, the delivery time would be 4-5 weeks plus international shipping time. (e.g. You place an order on Jan 13 and select UPS/DHL as shipping method, the earliest date you can expect to receive the order will be around Feb 16). C. If the order is placed & paid AFTER JAN 16, the total delivery time would be 6-7 weeks plus international shipping time. (e.g. An order is placed on Jan 23 and select UPS/DHL as shipping method, the earliest delivered date will be around March 5).  
  • For orders of Quick Delivery dresses or lingerie and costumes.
  A. If the order is placed & paid BEFORE JAN 8, you can expect to receive it under our normal delivery time, which is 3 working days for dispatching plus international shipping time. B. If the order is placed AFTER JAN 8, it will be sent out around 1st week of February the latest.  
  • If you need your order URGENTLY or expect to receive your order earlier, please see our recommendations as following:
  A. Make sure to plan and arrange your ordering time properly based on the dates we've given to avoid delays and disappointment. B. You can choose quick delivery dresses which is strongly recommended as the dispatching time will be only 3 business days after your payment clears. C. Leave your expected receiving date in 'Special Instruction' box on check out page, and we will do our best to arrange your order accordingly.   As ever we will be on hand to help as much as possible and our customer support will also be available to answer questions during CNY, although it may take a little longer to get an answer than normal, so thanks for your patience. You can also try contacting us on our facebook page too!  

Now Please Tell Us What You Think Of The New OuterInner.com

We've made a lot of changes to the site and we think it's much easier for you guys to shop with us as well as it just being a much nicer site! But it's what YOU think that matters. Your opinion really matters to us, so please, please could you help us out by taking our survey? This will only take a few moments and it will help us to make further changes to the site and really perfect it :-) Thank you!  
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